Automate customer interactions, reduce support workload, and deliver fast, consistent responses across touchpoints with intelligent, multilingual chatbots — tailored to your business and fully integrated with your systems.
Why Choose Our Chatbot Solutions
Our chatbots are built to help you engage users more efficiently, streamline workflows, and increase conversions, without external dependencies.
Highlights:
- Multilingual support (English & German) with browser-based auto-detection
- Works with both buttons and free-text input for accurate intent recognition
- Cloud-based or on-premisses installations
- Real-time backend integration via REST APIs (CRM, ERP, Billing, etc.)
- Smart fallback logic with optional handover to human support
- Zero license costs — open-source foundation (Rasa + MIT chat widget)
What You Get
We deliver a complete, ready-to-run solution that includes everything you need to go live with confidence.
Delivered items:
- Dialog flow design in English & German
- Chat widget integrated into your website
- Backend connectivity for live data and automation
- Consent and structured interaction logging
- Deployment and ops documentation
- Optional team training and long-term support
What Chatbots Can Do for Your Business
Chatbots can serve multiple roles depending on your goals — from customer support to sales and lead qualification.
Common use cases:
- Instant customer support — answer FAQs, process service requests
- Product information delivery — guide users through features and options
- Order status & tracking — give live status updates
- Forms & ticket intake — collect structured requests automatically
- Knowledge base access — retrieve info from your internal help documents
- Lead pre-qualification — capture contact info and customer intent
- Lead generation & marketing interactions — greet visitors and guide them toward actions
How It Works
Our chatbot solution follows a clear, reliable interaction process:
- Language Detection — auto-select or ask for preferred language
- Intent Recognition — process user input using buttons or text
- Dialog Flow — guide users through relevant conversation paths
- Backend Integration — fetch or update live data via REST APIs
- Fallback & Handover — gracefully manage unknown intents and escalate to human agents when needed
Generic Solution Architecture
The generic solution architecture is presented on the diagram below.
Components
The table below provides a list of components:
| Component | Description |
|---|---|
| Bot Backend | Hosts the core Rasa-based chatbot server application |
| Business Support Systems | Enterprise system(s), e.g. CRM, Billing, Product Catalog, Product Inventory, Order Management, and others. |
| ChatBot Server Infrastructure | Server infrastructure where the Bot Server App is deployed and hosted |
| Bot Widget | JavaScript-based UI component embedded into the company website. Allows users to interact with the Bot Server App. |
| DMZ | Demilitarized Zone |
| DNS | Domain Name System |
| Human Support | System used by human agents to handle escalated chatbot conversations or unresolved customer inquiries |
| Reverse Proxy | Acts as a gateway to route incoming traffic to Bot Server App |
| Web Server | Hosts the company’s website, including static files and dynamic content, and the Bot Widget JS Code and assets. |
Interfaces
The table below provides the list of interfaces:
| Interface | Type | Description |
|---|---|---|
| Web Client-to-DNS | DNS Lookup | The user’s browser queries the Domain Name System (DNS) to resolve domain names (e.g., company.at, chat.company.at) into IP addresses before initiating HTTPS or WebSocket connections. |
| Web Client-to-Web Server | HTTPS | The browser loads the company website content (HTML, JavaScript, CSS, images) from the company’s web server via secure HTTPS. |
| Bot Widget-to-Bot Backend | WSS (Secure WebSocket) | The Bot Widget embedded in the website establishes a secure WebSocket connection to the Bot Backend (via a reverse proxy). Enables real-time bidirectional communication for chatbot conversations. |
| Bot Backend-to-BSS | REST over HTTP | The Bot Backend communicates with internal Business Support Systems to retrieve or submit structured data via RESTful HTTP APIs. Used for backend integration during dialog execution. |
| Bot Widget-to-Human Support | REST over HTTP | REST interface used to transfer escalated conversations or handoff requests from the Bot Widget to a Human Support Backend. |
Deployment Options
We give you full control over where your solution runs:
- Cloud-based deployment — flexible, scalable hosting
- On-premises installation — complete control of infrastructure
Technical Summary
We build your chatbots on industry-proven open-source software for transparency and long-term control:
- Framework: Rasa Open Source, Apache 2.0 License, free for commercial use, no license fees
- Frontend widget: Rasa Chat Widget (MIT License) or your custom widget
- Deployment: Docker-based, self-hosted
- Languages: English, German
- Security: HTTPS/WSS
- Logging: structured, self-managed logs
Typical Project Timeline
The project timeline depends on the complexity of the solution and is estimated based on your business and technical requirements. You will receive a detailed technical and commercial proposal outlining scope, milestones, delivery timeline, and costs.
The table below shows an example timeline based on our most recent projects and is provided for reference only.
| Phase | Duration |
| Planning & Setup | ~1-2 weeks |
| Dialog & Integration Design | ~2-4 weeks |
| Development | ~4–8 weeks |
| Deployment & UAT | ~2-4 weeks |
| Training & Handover | ~2 weeks |
Ready to Improve Response Times and Customer Satisfaction?
If you want to cut manual tasks, respond faster, and provide consistent automated support — let’s build a chatbot tailored to your business processes.